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Return and Refund Policy – ASIAUVSAA.com

  1. FILING A RETURN / REFUND OR REPLACEMENT REQUEST
  2. PICK UP PROCEDURE
  3. REPLACEMENT OR REFUND

A. FILING A RETURN / REFUND OR REPLACEMENT REQUEST

  1. Want to Return a Product?
  2. Want to Replace/Change a Product?
  3. What is the time frame in which I must file to return / replace a product?
  4. How can I file a return request and what happens afterwards?

We at ASIAUVSAA assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we always look forward to extending our extensive support to guarantee quality of products bought at our website.

1. Want to Return a Product?

We offer a 3-day return guarantee on all the products bought on our website. Products should be returned in the original condition.

Returns will be accepted under the following conditions:

  • Product significantly different from the Product’s Specifications
  • Non-receipt of Invoice / Warranty
  • Wrong Color/ Size/ Style
  • Defective/Damaged Product
  • Wrong Product Delivered
  • Part of Product is missing
  • Incorrect Quantity

Returns will not be accepted under the following conditions:

  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
  • Defective products that are covered under Seller/Manufacturer’s warranty and reported after 3-days.
  • Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
  • Product is damaged due to misuse/overuse
  • Product is used or worn or altered
  • Damaged products reported after 2-days.
  • Serial Number is tampered
  • Consumable Product

Categories not eligible for Return:

  • Customized Products
  • Healthcare Products
  • Food Products
  • Perishables including Flowers, Edibles, etc.
  • Undergarments, Lingerie, Swimsuits, etc.

2. Want to Replace a Product?

Replacement will be accepted if your purchase is covered under buyer protection and the product is in stock with the merchant.

In case, the product is out of stock, we will issue you a refund.

Also, if the product delivered is not the same that you had ordered, merchant’s consent is required to replace. Please read the Product description carefully and choose the right size and color.


Replacement will not be accepted in the following conditions:

  • Product is damaged due to misuse/overuse
  • Consumable Product
  • Product is used or worn or altered
  • Serial Number is tampered
  • Defective products that are covered under Seller/Manufacturer’s warranty and reported after 10-days.
  • Damaged products reported after 2-days.
  • Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.

3. What is the time frame in which, I must file a return / replacement request?

  • Return/Replace request of the Product(s) to be initiated within 3 days of Delivery.
  • Return Request to be filed with ASIAUVSAA’ Customer Support within 3 days of Delivery under following condition:
    • Empty Parcel
    • Missing Item
    • Damaged Product

Categories in which, Return cannot happen:

  • Customized Products
  • Healthcare Products
  • Food Products
  • Perishables including Flowers, Edibles, etc.
  • Undergarments, Lingerie, Swimsuits, etc.

4. How do I file a Return request and what happens afterwards?

Filing a Return Request:

  • You can file a return request at your ASIAUVSAA account. Use following steps: Sign-In -> My Account -> Order History -> Request Return.
  • Return request will be reviewed by ASIAUVSAA.
  • If required, request will be shared with the merchant for his/her approval.
  • After approval, product courier will be arranged by buyer to ASIAUVSAA.

After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability with the respective merchant.

What happens afterwards?

It takes between 1 to 3 weeks from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.

B. PICK UP PROCEDURE

  1. How should I pack the product for returning?
  2. Do I need to pay the courier company to send my product back?
  3. What do I do if my area does not have a reverse pick up service?
  4. What are the documents I need to attach for the return / replacement process?
  5. My product has been picked up. How do I know it has reached you?

1. How should I pack the product for returning?

Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its original price tag and packing slip. Do not forget to mention your order number on the box. If your order is approved, you will receive the packaging instructions, return address and documentation needed, in a separate email from us.

2. Do I need to pay the courier company to send my product back?

Yes, if you are using a courier service to send your product back, you need to bear the courier cost. Customers are responsible for paying for their own shipping costs for returning items

3. What are the documents I need to attach for the return / replacement process?

Self-Return:

  • Mention the Order number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company.
  • Share a copy of the courier receipt with us, evidencing the dispatch of the product, addressed to us.
  • In case, you do not get a confirmation from us receipt of the return product, you are advised to track the shipment with the courier service provider to which, you have handed over the product.

C. REPLACEMENT OR REFUND

  1. When will I get the replacement or refund?
  2. Want to know the status of my return request?

1. When will I get the replacement or refund?

  • We initiate the replacement or refund within 15 working days of receiving the product at our centre.
  • For Bank Refund, it may take up to 3 weeks, for the amount to get credited in your account, after we have initiated the refund.
  • The refund/replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
  • Time taken to process the Refund may vary depending on the mode of payment. Please refer to the list below:
    • Net banking: 7-10 Business days 
    • Debit card:    10-15 Business days 
    • Credit card:   15 Business days

2. Want to know the status of my return request.

  • You can see the status of your return at ASIAUVSAA after Sign-In -> My Account.
  • You can also reply to the email received from ASIAUVSAA support to know the status of your request.
  • Post receipt of your Return request, we keep you updated on way forward, like approval or rejection of return, pick-up and re-shipment or refund. You can be assured that we are working on your request.

DETAILS OF PRODUCT SPECIFICATIONS FOR RETURN / REPLACEMENT

1. Product has manufacturing defect

  • If the product has manufacturing defect, please check buyer protection.
  • If the product has manufacturer’s warranty, you should claim the warranty by calling or visiting the nearest service center of the product’s brand.
  • ASIAUVSAA shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.

2. Product is damaged

All products are carefully packed before dispatch. In a rare circumstance, if the product reached you in damaged state, please contact us within 2 days from ASIAUVSAA after Sign-In -> My Account

3. Product is significantly different from description

You are covered by ASIAUVSAA Return & Replacement policy in case you receive a product that is significantly different from the product description on the website. This not only covers, wrong size, color, style etc. but also any wrong promises or details in product description including major quality issues, expiration date etc.

4. Wrong color delivered

If wrong color is delivered, under buyer protection you are eligible for replacement or refund.


For some products there could be slight variation in the picture and actual product. Before creating a request through ASIAUVSAA after Sign-In -> My Account, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn’t as per the mentioned details.
Please do keep the picture of the product as we will need it for verification.

5. Wrong size delivered

If wrong size is delivered, under buyer protection you are eligible for replacement or refund.

For some products, there could be slight variation in the picture and actual product. Before creating a request through ASIAUVSAA, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn’t as per the mentioned details.
Please do keep the picture of the product as we will need it for verification.

6. Wrong quantity delivered

If wrong quantity is delivered, you are covered under buyer protection. Inform us within 2 days of receiving the order through ASIAUVSAA after Sign-In -> My Account.

Please check the delivered Packet thoroughly and verify with the Product Details on website.

7. Wrong product delivered

If a wrong product is delivered, under buyer protection you are eligible for replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a request through ASIAUVSAA after Sign-In -> My Account, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn’t as per the mentioned details.
Please do keep the picture of the product as we will need it for verification.

8. Wrong style delivered

If wrong style is delivered, under buyer protection you are eligible for a replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a request through ASIAUVSAA after Sign-In -> My Account, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn’t as per the mentioned details.
Please do keep the picture of the product as we will need it for verification.
You may find the question about replacement useful.

9. Missing parts in the product

Please check the content of the package and verify with product description. In a rare circumstance, if there are missing parts, please contact us at ASIAUVSAA after Sign-In -> My Account

10. No Invoice/Warranty received

All orders dispatched by ASIAUVSAA carry original Invoice from the merchant. If the Invoice/Warranty is missing, please contact us at ASIAUVSAA after Sign-In -> My Account within 3 days of Delivery

11. Important Note

  • In most products a WhatsApp video is to be taken while opening a package in front of courier delivery person and to be sent on mobile number immediately on +919987409868. It will be mentioned on the product description page about product video to be taken at the time of delivery.
  • Without Video for such product later there will be no refund or replacement If product is been accepted by the customer and courier person has left from your location.